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Senior Director of Victim Services CCSS Shelter

Senior Director of Victim Services

Full Time • CCSS Shelter
Benefits:
  • 403(b) Matching
  • 403(b)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
 
As the Sr. Director of Victim Services, you will have the opportunity to lead and oversee a dynamic division within the Crisis Center for South Suburbia, responsible for key programs such as Lifeline, Hotline operations, and Emergency Services. In this role, you’ll ensure that all programs under your leadership are aligned with a trauma-informed, strengths-based approach, all while fostering partnerships with underserved communities and optimizing resources. This is an excellent opportunity to make a profound impact on survivors of domestic violence and lead a dedicated team in a supportive, mission-driven environment. 

About Crisis Center for South Suburbia
The Crisis Center for South Suburbia is a dedicated non-profit organization providing emergency shelter and essential services to individuals and families affected by domestic violence. With a focus on prevention and intervention, we impact the lives of over 10,000 individuals annually across Chicago’s south suburban communities. We are committed to diversity, inclusivity, and maintaining the highest professional standards. As an equal opportunity employer, we embrace a diverse range of backgrounds and perspectives, ensuring a collaborative and supportive workplace for all. 

Job Description
The Sr. Director of Victim Services will oversee the following responsibilities: 

  • Supervise the Director of Shelter Operations and the Director of Case Management

  • Leading the Victim Services Division, including Lifeline programs, Hotline operations, and Emergency Services, ensuring all services follow trauma-informed, strengths-based, and harm reduction principles.

  • Developing annual goals and objectives for each program, evaluating success, and identifying enhancements to improve services.

  • Overseeing the recruitment, training, and supervision of staff, interns, and volunteers within the division.

  • Ensuring that all client data is accurately documented, program goals are met, and reporting requirements are fulfilled.

  • Managing outreach initiatives to underserved and marginalized communities, building relationships with community partners to increase access to resources for survivors.

  • Administering program policies and ensuring compliance with funders’ guidelines, reporting on program outcomes, and ensuring timely audits.

  • Collaborating with internal teams to coordinate program delivery and provide leadership on high-level crisis intervention management when needed.

  • Providing rotating on-call coverage for Victim Services and shift coverage as needed.

  • Ensuring programs adhere to funding and DHS service guidelines and managing the Emergency Assistance fund spending for the department.

  • Acting as a resource for program staff, ensuring their professional development and skill enhancement through ongoing training.


Top Benefits & Perks
We offer a competitive salary and a comprehensive benefits package, which includes:
 
  • Health, vision, and dental insurance.

  • Life insurance and additional voluntary benefits.

  • Paid time off, including holidays and wellness time.

  • 403(b) retirement matching.

  • Opportunities for professional development and career growth.

Location
This position is based in Tinley Park. The area provides easy access to surrounding communities, with public transportation options and expressways for convenient commuting. Tinley Park offers a vibrant suburban atmosphere while being close to city amenities, providing the best of both worlds for work and life balance.
 
Compensation: $75,000.00 - $85,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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