Job Title: Assistant Manager, Neat Repeats Resale Stores
Reports to: Store Manager
Schedule: Two Weeknights/Days (11-12 Hours), One Week Day (8 Hours) and One Weekend Day (5-8 Hours) or as needed for store coverage
Classification: Part-time; non-exempt, essential
Position Requirements

Valid Drivers License
High School diploma or equivalent (G.E.D.)
Clerical and Mathematical skills
Willingness to become 40 hour trained, experience working with DV victims
Pass Criminal Background Check

Experience Required

1 - 3 year retail management experience
3 – 5 year customer service experience
Experience with volunteer management
Knowledge or interest in resale trends
Basic computer skills and experience with programs such as Word, Excel and Outlook

SUMMARY:

CORE EXPECTATIONS:

1. All interactions with the constituents of the agency must be respectful and ethically appropriate, as well as reflect the agency’s mission, vision, pillars and values.

2. As a CCSS team member, strict adherence to the Illinois Domestic Violence Act is expected, ensuring confidentiality of those served.

3. Actively promote harmony, diffuse conflicts and eliminate obstacles to teamwork and collaboration.

4. Assume responsibility for projects and assignments willingly and completely.

5. Objectively assess risks, filter emotions, opinions and assumptions to demonstrate proper judgement, decision-making and problem solving.

6. Demonstrate sensitivity to client populations served and incorporate culturally relevant techniques into practice.

7. Consistently perform assignments with minimal error, omissions or need for correction.

8. Information shared in agency documentation, including but not limited to client interaction, documentation, call logs, incident reports, or accident reports demonstrates cooperation, honesty and full factual disclosure.

9. Agency policies, procedures and established practices are followed.

10. Independently assume position functions and integrate knowledge into daily performance.

11. Complete full amount of work expected and meet deadlines. Report to work on time and consistency and work steadily while on the job.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES:

Communicate with Store Manager on daily tasks, projects and store sales goals
Assist with verification of cash drawer(s) and accuracy of reporting sheets
Maintain cash bank of $100
Responsible for daily bank deposits
Record daily sales
Assist in seasonally merchandising the store
Maintain store and volunteer area cleanliness
Maintain an organized and efficient sorting and stock room
Report necessary store repairs to Store Manager
Process donations in a timely manner
Research items to obtain the best price
Monitor daily volunteer pricing

Supervising

Coordinate Volunteer schedules to adequately staff volunteer shifts
Provide training to store volunteers in all aspects of store duties and tasks following NR Volunteer checklists
Train volunteers to recognize valuable items i.e. antiques, art objects, jewelry, furs, to be priced by Store Manager
Assist in the supervision of store volunteers and community service volunteers.
Responsible for volunteer adherence to Neat Repeats Resale established policy and procedures
Meet monthly with volunteers to maintain ongoing communication
Motivate and promote volunteer participation in ongoing trainings and agency events

Organizational/Administrative responsibilities

Attend monthly meetings held by the Director of Store Operations
Maintain excellent customer service to donors and customers
Required to attend store wide sales
Responsible to help increase store profits
Provide a daily shift report to supervisor
Other duties as assigned

KEY PERFORMANCE INDICATORS

Effectively keep scheduled shift appropriately staffed with attention to daily coverage and planned sales
Store adequately staffed on a regular basis
Maintain accurate sales records during scheduled shifts
Error free daily paperwork and deposit accuracy
Supervise and enhance volunteer experience while maintaining stores productivity
Volunteer retention and store sales
Ensure stores policies on pricing and donation management are adhered to
Regular communication with Store and Regional Manager, and Director

Compensation: $18.63 - $19.77 per hour

The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing, counseling, advocacy, outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars, the Crisis Center continues to grow while offering free services to Chicago’s south suburban communities.

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