Adult Protection Services Case Manager
CCSS Donation Center
Adult Protection Services Case Manager
Full Time • CCSS Donation Center
Job Title: Adult Protective Services Case Manager
Program: Clinical Services
Reports to: Adult Protective Services Manager
Schedule: Varies
Classification: Full Time; Exempt
Job Classification: Advocate
Education: Bachelor's Degree
SUMMARY: Coordinate and assure continuity of services necessary for a client’s success in the Adult Protective Services Program through trauma informed and person-centered case management. These services include but are not limited to assessment of immediate needs, coordination of services, referrals, monitoring and advocacy to assist clients in gaining access to appropriate services.
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Program: Clinical Services
Reports to: Adult Protective Services Manager
Schedule: Varies
Classification: Full Time; Exempt
Job Classification: Advocate
Education: Bachelor's Degree
SUMMARY: Coordinate and assure continuity of services necessary for a client’s success in the Adult Protective Services Program through trauma informed and person-centered case management. These services include but are not limited to assessment of immediate needs, coordination of services, referrals, monitoring and advocacy to assist clients in gaining access to appropriate services.
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JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
- Provide crisis intervention counseling and domestic violence education to clients.
- Provide case management services to residential clients during their stay in program.
- Provide clear direction and intervention through rules and regulations.
- Provide assessment and intervention services.
- Provide recommendation for continued service provision during the initial assessment.
- Implement effective, individualized client service plans with residential clients and monitor progress towards identified goals.
- Provide conflict and communication strategies to client as it relates to domestic violence.
- Be knowledgeable of local services and other available resources.
- Provide accurate referrals in a consistent and compassionate fashion.
- Participate in monthly case management review with colleagues.
- Complete the APS Case Management Roster.
- Ensure that all client data is accurately and timely recorded in Empower data base system.
- Follow all CCSS policies and procedures for client shelter, safety and services.
- Ensure a safe and healthy environment that fosters independence, self-determination, and mental wellbeing.
- Ensure the confidentiality of information regarding individuals served.
- Participate in speaking engagements (including 40 Hour training) and other community education forums as needed.
- Liaison with local social service agencies, APS, and DCFS.
- Provide accurate and professional inter and intra-agency communications.
- Collect and maintain accurate service statistics and case management documentation.
- Develop a network of community resources to help participants build a support system in order to achieve and maintain self-sufficiency.
- Refer and link clients to community resources, including but not limited to public benefits, healthcare, food supports, legal assistance, credit counseling, and subsidized childcare, in order to support housing stability and retention.
- Attend and participate in staff meetings.
- Attend board meetings, committee meetings, and advisory council meetings as requested.
- Adhere to all policies and procedures established by the board of directors.
- Adult Protective Services Department Meetings, supervision with the Adult Protective Services Manager and other meetings and trainings as requested by the Adult Protective Services Manager.
- Successfully complete 40 hours of ICADV domestic violence training; remain current in the field of domestic violence by attending in-services, workshops, etc. relevant to the field.
- Perform other duties as assigned.
Compensation: $38,759.76 - $43,333.81 per year
The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing, counseling, advocacy, outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars, the Crisis Center continues to grow while offering free services to Chicago’s south suburban communities.
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